ParcelBuddy - Terms and Conditions

TABLE OF CONTENTS

1. Definitions

2. Acceptance; Scope; Amendment

3. Eligibility & User Representations

4. Nature of Service; No Carrier; Disclaimer

5. Account Registration, Authentication & KYC

6. User Responsibilities (Travelers & Senders)

7. Prohibited Goods & Activities

8. Fees, Subscriptions, Payments & Billing

9. Refunds, Cancellations & Chargebacks

10. Intellectual Property Rights

11. Privacy, Data Protection & Data Security

12. Logs, Audit Trails, Records & Cooperation with Authorities

13. Messages, Content & Moderation

14. Warranties & Disclaimers

15. Limitation of Liability; Caps; Remedies

16. Indemnity

17. Insurance & Risk Allocation

18. Suspension, Termination & Consequences

19. Force Majeure

20. Governing Law, Dispute Resolution & Jurisdiction

21. Notices & Grievance Redressal

22. Miscellaneous (Assignment, Severability, Non-Waiver, Third-Party Rights)

Annexure A – Privacy Policy (DPDP-compliant)

Annexure B – Refund & Cancellation Policy

Annexure C – KYC, AML & Data Sharing Policy

Annexure D – Subscription Plans & Terms

Annexure E – Takedown / Complaints Procedure

1. DEFINITIONS (FULLY ELABORATED)

1.1 “App / Platform” – The ParcelBuddy mobile applications, websites, dashboards, APIs, plugins,

widgets, microservices, software, servers, interfaces, updates, patches, content management

systems, and all ancillary services provided by the Company, including future enhancements or

features.

1.2 “Company”, “we”, “us” – Huvina Technologies LLP, its affiliates, subsidiaries, employees,

officers, directors, agents, representatives, contractors, and any permitted successors or assigns.

1.3 “User”, “you” – Any natural person, legal entity, firm, or company accessing or using the App.

This includes all Travelers and Senders, whether registered or unregistered, who interact with the

Services.

1.4 “Traveler” – A User who, during the ordinary course of travel, offers to carry lawful Goods for

another User. Travelers must comply with all domestic and international laws related to transport,

customs, aviation, insurance, safety, and statutory obligations.

1.5 “Sender” – A User who requests a Traveler to carry Goods. Senders warrant that all Goods are

lawful, safe to transport, and comply with domestic and international regulations, including labelling,

documentation, and licensing requirements.

1.6 “Goods” – Tangible property, parcels, or items lawfully permitted for transport under applicable

domestic and international laws, excluding prohibited items under Section 7.

1.7 “Services” – Any functionality, feature, or benefit provided via the App, including but not limited to

booking, notifications, messaging, subscription benefits, analytics, support, and future enhancements.

1.8 “KYC Data” – All identity, verification, and compliance information submitted for KYC, anti-money

laundering, or other legal compliance purposes.

1.9 “DPDP Act” – Digital Personal Data Protection Act, 2023, including rules, regulations, and

amendments issued thereunder.

1.10 “IT Rules” – Information Technology (Intermediary Guidelines and Digital Media Ethics Code)

Rules, 2021, including amendments.

1.11 “Payment Provider” – Any third-party payment gateway, aggregator, or bank integrated for

subscription, payment, or financial transactions through the App.

1.12 “Force Majeure” – Any event beyond reasonable control including, but not limited to, natural

disasters, pandemics, strikes, terrorism, war, cyberattacks, government action, or other unforeseeable

circumstances preventing performance.

1.13 “User Account” - means an account with the App opened by a user and used in order to access

the Service provided by ParcelBuddy through the App.

2. ACCEPTANCE; SCOPE; AMENDMENT

2.1 Acceptance – By accessing or using the App, you agree unconditionally to these Terms and all

annexures. Partial acceptance or selective compliance is prohibited.

2.2 Modification of Terms – The Company may amend, modify, or supplement these Terms at any

time. Updates are effective upon posting. Continued use constitutes acceptance of the revised Terms.

The App / the Company may also, at its sole discretion, change the App's features, functionality, and

user interface without prior notice or liability.

All users agree to comply with the Conditions and accept that their personal data may be processed in

accordance with the Privacy Policy. If a User breaches these Conditions, the Company may, at its

discretion, immediately suspend or terminate the User's Account and access to all Services.

2.3 Scope of Services – ParcelBuddy acts solely as a technology intermediary. For the avoidance of

doubt, the Company’s role is limited to providing the Platform; the Company is not a party to and does

not assume responsibility for any contract, transaction, service or arrangement made between Users

(Travelers and Senders).

The Company:

● Does not physically transport or store Goods.

● does not provide transportation, carriage, or delivery services, and does not issue waybills,

bills of lading, or consignment notes or arrange shipments. We do not handle, store, or

transport goods.

● does not guarantee or endorse the reliability, legality, or solvency of any User.

● is not a logistics service provider, freight forwarder, courier company, or Goods Transport

Agency (GTA)

● does not control, endorse, or take part in any agreements or transactions that may arise

between Travelers and Users.

● The platform is a technology tool designed to connect individuals who:

o (a) are traveling domestic / intercity / intracity / internationally and may have excess

luggage capacity (“Traveler”), and

o (b) are seeking to connect with such travelers for the purpose of interacting, sharing,

or potentially sending lawful goods (“User”).

2.4 Consequences of Non-Compliance – Violations may result in account suspension, termination,

restriction of access, reporting to authorities, or civil and criminal liability.

2.5 Binding Legal Effect – These Terms create enforceable rights and obligations under Indian

Contract Act, 1872, read with applicable laws like Customs Act, DGCA regulations, and IT Act, 2000.

3. ELIGIBILITY & USER REPRESENTATIONS

3.1 Minimum Age – Users must be 18 years or older and legally competent to contract.

3.2 Authority – Users registering on behalf of a legal entity represent and warrant authority to bind

the entity.

3.3 Compliance with Law – Users shall comply with:

● Domestic and international transport laws (road, air, rail).

● Customs and import/export regulations.

● Aviation and safety laws.

● Data privacy laws (DPDP Act, 2023).

● Any other applicable local, national, or international regulations.

3.4 Accuracy of Information – All personal, identification, and transactional information must be

accurate, complete, and updated. Misrepresentation constitutes a material breach.

3.5 Legal Purpose – Users shall not use the App for unlawful purposes, including smuggling,

trafficking, or facilitation of illegal activities.

4. NATURE OF SERVICE; DISCLAIMER

4.1 Intermediary Role – ParcelBuddy is a technology platform connecting Travelers and Senders.

The Company is solely a technology intermediary and does not provide carriage, warehousing,

logistics, or courier services.

4.2 No Custody or Bailment – The Company does not accept custody, possession, or responsibility

for Goods. Travelers and Senders are solely responsible for lawful transfer. Any physical handling,

carriage or custody of Goods is strictly between the relevant Users.

4.3 No Endorsement – The Company and ParcelBuddy does not guarantee the reliability, integrity, or

capability of any User. The Company does not endorse the reliability, solvency, honesty or fitness of

any Traveller or Sender and makes no representations regarding the quality, legality or safety of any

Good.

4.4 Compliance Responsibility – Travelers and Senders are responsible for compliance with

customs, aviation, insurance, and all regulatory obligations. The Company does not provide

insurance, bailment or custodial services. Users are responsible for their own insurance and risk

mitigation.

4.5 Booking Service – ParcelBuddy facilitates the creation of agreements between Travelers and

Senders. Once a booking is confirmed, the agreement exists solely between the parties; ParcelBuddy

is not a party. ParcelBuddy reserves the right not to offer the Booking Service to a Trip due to: (i)

changes to applicable law, changes in the practice of regulatory authorities or changes in case law, (ii)

changes to market practices or technology changes, (iii) changes of business considerations

underlying the Booking Services, and (iv) other important and valid reasons

4.6 International Trips and International Bookings – Users must ensure compliance with foreign

country laws, customs, and transport regulations. User’s insurance must cover international carriage.

The Company will not be liable for non-compliance by a User with customs, aviation or other laws

(domestic and international); such compliance is the sole responsibility of the User. Bookings may be

made through the App for international Trips. An International Trip means any Trip which includes any

travel outside of India. If a booking is made for an International Trip the Traveler must ensure that their

insurance covers travel outside of India. The Traveler must also ensure that their luggage is compliant

with all relevant rules and restrictions applicable in any overseas country.

4.7 How to book a parcel / goods sending / receiving for a Trip: The Traveler provides details of

his or her Trip on the App, specifying date and time for departure and destination points, the capacity /

weight of the parcel / goods that he/she can carry and all other relevant travel conditions.

The Sender connects with one or more travelers for that Trip from the App.

ParcelBuddy will send a notification to each of the Traveler and the Sender confirming the Booking

(hereinafter, the “Booking Confirmation”). Once a Booking Confirmation has been sent, the Booking is

complete and a separate binding agreement for goods sending / receiving relating to theTrip shall be

formed between the Traveler and Sender.

Due to the peer-to-peer nature of the Service, Users acknowledge that the Company is not liable for

transactional disputes, including but not limited to, trip cancellations, non-arrival of parties, or payment

failures.

ParcelBuddy will not contact either party and will take no steps whatsoever to manage the booking.

The operation of the Trip is solely managed by the respective Traveler and the Sender.

Please note that ParcelBuddy reserves the right to change any aspect of the App or the Service which

may include adding new services (which may require payment) or withdrawing any existing Services.

ParcelBuddy does not guarantee that the App will be functional at all times and Services may be

suspended during such period when the App is not in operation. ParcelBuddy will not be liable to any

of the users in case where the Site is non-operational.

5. ACCOUNT CREATION, AUTHENTICATION & KYC

By accepting the terms and conditions contained herein, every user or any person who wishes to

register as a user hereby agrees and consents to the fact that ParcelBuddy may collect IDs /

documents belonging to them including but not limited to passport, PAN card and Aadhaar card for

the purpose of verification of the information contained in such IDs / documents by third party service

providers.

In order to increase trustworthiness, prevent typos and wrong numbers, Users may verify their mobile

number. The users may do this by providing ParcelBuddy with their mobile phone number, after which

the users will receive a SMS with a code which can be validated on the Site. This service is free of

charge, except for the possible cost levied by a user’s mobile phone operator for receiving the SMS.

5.1 Account Registration – All Users must create a User Account providing accurate, verifiable, and

complete information. Users shall not register multiple accounts to circumvent App limitations or for

fraudulent purposes. In order to use the Services each user must create a User Account and agree to

provide any personal information requested by ParcelBuddy. In particular, users will be required to

provide their first name, last name, age, title, valid telephone number and email address. Use of the

App is limited to those over the age of 18 years at the time of registration.

5.2 Authentication & Security – Users are required to secure their accounts via OTP, 2-factor

authentication (2FA), and/or biometric verification where required. Users are solely responsible for

safeguarding their credentials.

5.3 KYC Compliance – Certain features may require Know Your Customer (KYC) verification

including Aadhaar, PAN, Passport, or other government-issued IDs. Failure to complete KYC may

result in suspension or restricted access to high-value services.

5.4 Fraud Prevention – The Company may undertake background checks, credit verification, and

risk assessments to prevent misuse, illegal activity, or financial fraud.

5.5 User Responsibility – ParcelBuddy does not independently verify user-provided information

beyond KYC checks. Users remain liable for any false, misleading, or incomplete information they

submit. The Company does not independently confirm the accuracy of User-provided data beyond

standard KYC. The Company is not liable for losses resulting from any User providing false or

inaccurate information.

5.6 Status of ParcelBuddy - Neither ParcelBuddy nor the Company (Huvina Technologies LLP)

provides any transport services. The App is a communications platform for users to transact with one

another. ParcelBuddy does not interfere with Trips, destinations or timings. The agreement for

taking/sending the parcel/goods is between the Traveler and Sender. ParcelBuddy is not a party to

any agreement or transaction between the users, nor is ParcelBuddy liable in respect of any matter

arising which relates to a booking between the users. ParcelBuddy is not and will not act as an agent

for any user.

Any breach of these Terms and Conditions will give rise to immediate suspension of such user’s User

Account and they may be restricted from accessing any further Services.

6. USER RESPONSIBILITIES (TRAVELERS & SENDERS)

6.1 Traveler Obligations

● Travelers shall act as independent individuals, not agents, employees, or contractors of

ParcelBuddy.

● Trips shall not be used for illegal or criminal purposes.

● That the Trip shall not be for any fraudulent, unlawful or

criminal activity.

● That the Travelers shall not accept Goods which are prohibited or undeclared. Travelers shall

require opening and inspection of packages when reasonably necessary.

● Travelers must immediately notify Senders of any changes to scheduled Trips. Consent from

affected Senders must be obtained for changes; refusal entitles Senders to a full refund.

● Travelers shall comply with all domestic and international laws including airline baggage rules,

aviation regulations, customs, quarantine and immigration laws of origin, transit and

destination.

● Travelers shall inspect Goods when reasonably required to ensure legality and safety.

● Travelers shall not hold ParcelBuddy responsible for fines, detentions, or legal proceedings

arising from carriage.

6.2 Sender Obligations

● Senders shall ensure Goods are lawful, non-hazardous, accurately described, and properly

documented.

● Senders shall cooperate with Travelers for lawful carriage, customs clearance, and provide all

necessary permits, licenses, or labels.

● Senders indemnify Travelers and ParcelBuddy against claims arising from misdescription,

concealment, or prohibited items.

● Sender to ensure that the Trip shall not be for any fraudulent, unlawful or criminal activity.

● Sender ensures that they will immediately inform the Traveler if they are required to cancel a

Trip.

6.3 Joint Responsibilities

● Both parties shall maintain records and communication to support compliance and dispute

resolution.

● Users shall act in good faith to ensure safe, legal, and efficient transport of Goods.

7. PROHIBITED GOODS & ACTIVITIES

7.1 Prohibited Goods include (but are not limited to): narcotics, firearms, explosives, radioactive

materials, counterfeit goods, endangered species, human biological materials, currency in violation of

law, and goods prohibited by Customs Act, DGCA, IATA, or other applicable laws.

7.2 Prohibited Activities – Users shall not use the App for illegal trade, trafficking, money laundering,

evasion of customs law, or facilitation of unlawful acts.

7.3 Enforcement – Breach constitutes material violation, subject to immediate account suspension,

reporting to authorities, civil or criminal liability, and forfeiture of payments.

7.4 App / The Company - No user will hold the app / the company responsible or will file a legal case

against the app or the company incase any of the users (Traveler or Sender) violates the above rules.

8. FEES, SUBSCRIPTIONS, PAYMENTS & BILLING

8.1 Subscription Plans – Tiered subscriptions (Silver, Gold, Diamond) are offered, with features,

billing cycles, and trial periods specified in Annexure D.

8.2 Payment Providers – All payments are processed through authorized Payment Providers. Users

accept provider terms at checkout.

8.3 Automatic Renewal – Paid subscriptions auto-renew unless cancelled in advance. Fees are

subject to prevailing taxes.

8.4 Non-Refundable Nature – Except as specified in Annexure B, subscription fees are

non-refundable.

8.5 Non-escrow Role – ParcelBuddy does not act as escrow or custodian unless explicitly indicated.

Users remain responsible for settlement between themselves.

9. REFUNDS, CANCELLATIONS & CHARGEBACKS

9.1 Refund Eligibility – Generally, subscription fees are non-refundable. Exceptions include duplicate

charges, billing errors, or Company error.

9.2 Chargebacks – Unauthorized chargebacks may result in suspension and liability for fees.

9.3 Dispute Resolution – Refund disputes must be submitted in writing within thirty (30) days to

contact@parcelbuddys.com, with supporting evidence.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Company IP – ParcelBuddy owns all software, designs, trademarks, logos, and associated

content.

10.2 Limited License – Users receive a revocable, non-transferable, non-exclusive license to access

and use the App for permitted purposes.

10.3 User Content – Any user content submitted grants ParcelBuddy a worldwide, royalty-free

license for operation, promotion, and legal compliance.

10.4 Restrictions – Users shall not copy, reverse engineer, or modify the App or remove proprietary

notices.

11. PRIVACY, DATA PROTECTION & SECURITY (DPDP ACT)

11.1 Privacy Policy – Data collection, storage, transfer of personal data and processing of data are

governed by Annexure A, compliant with DPDP Act, 2023.

11.2 Lawful Basis – Processing is based on consent, contractual necessity, legal obligation, or

legitimate interest.

11.3 Purpose Limitation – Data is used strictly for KYC, fraud prevention, service delivery, analytics,

dispute resolution, and regulatory compliance.

11.4 Data Sharing – Data may be shared with KYC providers, Payment Providers, hosting, analytics

vendors, and government authorities where legally required.

11.5 Data Retention – Data retained for account activity plus six (6) months, or longer where required

by law.

11.6 Security Measures – Reasonable safeguards, including encryption and access controls, are

applied; absolute security is not guaranteed.

11.7 Cross-Border Transfer – Data may be processed outside India with adequate safeguards.

12. LOGS, AUDIT TRAILS & COOPERATION WITH AUTHORITIES

12.1 Record-Keeping – Tamper-evident logs, transaction history, KYC records, and audit trails

maintained in compliance with applicable laws.

12.2 Evidence Preservation – Records may be preserved and disclosed upon subpoena or court

order.

12.3 Cooperation – Company will cooperate with law enforcement, regulatory authorities, and courts

in investigations.

13. MESSAGES, CONTENT & MODERATION

13.1 Message Monitoring – ParcelBuddy may review, analyze, and moderate messages exchanged

on the platform for fraud prevention, compliance, and safety.

13.2 User Undertakings – Users shall not send messages that:

● Violate third-party rights

● Are obscene, defamatory, harassing, or harmful to minors

● Contain malware, viruses, or unauthorized scripts

● Threaten public safety, national security, or foreign relations

● Circumvent booking system or legal obligations

13.3 Enforcement – Violations may result in message deletion, account suspension, or termination.

13.4 Messages between users – ParcelBuddy may review, scan, and moderate the messages the

users exchange with each others through the App in particular for fraud prevention, customer support

purposes, enforcement of the contracts entered into with ParcelBuddy’s users (such as the

Conditions) and ensure compliance with applicable law. For example, in order to prevent the

circumventing of its Booking Service, ParcelBuddy may scan and analyse messages sent through the

platform to check that they do not include any contact details or references to other websites.

By using the Site and accepting the T&C’s, the users agree that ParcelBuddy, in its sole discretion,

may review, analyse and moderate the messages exchanged through the App.

By using the messaging feature of the App, the Users undertake not to write and/or send any

message prohibited by applicable law. In particular the users undertakes to refrain from

writing/sending any message which content:

● belongs to another person and to which the users does not have any right to;

● is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic ;

● harms minors in any way;

● infringes any patent, trademark, copyright or other proprietary rights;

● violates any law for the time being in force;

● deceives or misleads the addressee about the origin of such messages or communicates any

information which is grossly offensive or menacing in nature;

● impersonates another person;

● contains software viruses that limit the functionality of any computer resource; and

● threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with

foreign states, or public order or causes incitement to the commission of any cognizable

offence or prevents investigation of any offence or is insulting any other nation.

In addition, the users undertake to send messages only with respect to the booking of goods sending /

receiving and in line with the purposes of this App. The users undertake to refrain from using the

messages for private or confidential communications.

ParcelBuddy reserves the right to filter or delete the messages and suspend or terminate the User

Account of the users and the access of the users to the App if it appears during the moderation of the

messages sent by the users that s/he does not comply with the Conditions and/or applicable law.

13.5 Contacting users - By accepting the terms and conditions contained herein, every user hereby

agrees and gives consent to ParcelBuddy and its partners to communicate via phone calls, sms,

email and such other means as ParcelBuddy may deem fit. Such communications to users may be

recorded through technical support provided by third parties for the purpose of training, quality and for

regularly updating the users about the services of ParcelBuddy.

13.6 DISCLAIMER OF LIABILITY - Members may access the Services on the App at their own risk

and using their best and prudent judgment before entering into any arrangements with other users

through the App. ParcelBuddy / The Company is not liable for any acts, omissions, or breaches of

these Terms by other Users. All liability arising from User interactions is expressly disclaimed..

ParcelBuddy expressly disclaims any warranties or representations (express or implied) in respect of

Trips, accuracy, reliability and completeness of information provided by users, or the content

(including details of the Trip and Cost Contribution) on the App. While ParcelBuddy will take

precautions to avoid inaccuracies in content of the App, all content and information, are provided on

an as is where is basis, without warranty of any kind. ParcelBuddy does not implicitly or explicitly

support or endorse any of the users availing Services from the App.

ParcelBuddy is not a party to any agreement between a Traveler and Sender and will not be liable to

either the Traveler or Sender unless the loss or damage incurred arises due to ParcelBuddy’s

negligence. ParcelBuddy shall not be liable for any loss or damage arising as a result of:

● A false, misleading, inaccurate or incomplete information being provided by a user;

● The cancellation of a Trip by a Traveler or Sender;

● Any failure to make payment of a Cost Contribution (for the free service without booking);

● Any fraud, fraudulent misrepresentation or breach of duty or breach of any of these conditions

by a Traveler or Sender before, during or after a Trip.

ParcelBuddy will not be liable to any user for any business, financial or economic loss or for any

consequential or indirect loss such as lost reputation, lost bargain, lost profit, lost of anticipated

savings or lost opportunity arising as a result of the services provided by ParcelBuddy (whether

suffered or incurred as a result of the ParcelBuddy’s negligence or otherwise) except in the case of

fraud, wilful concealment or theft.

ParcelBuddy will not be liable to any user in relation to any Trip.

Given that Travelers are required to hold valid insurance to cover a Trip and given that ParcelBuddy’s

service is limited to putting Travelers and Senders in touch with each other and cannot oversee any

Trip, users accept that the limitations on the ParcelBuddy’s liability set out above are reasonable.

14. WARRANTIES & DISCLAIMERS

14.1 No Warranty – The App and Services are provided “as is” without warranty of merchantability,

fitness for purpose, or non-infringement.

14.2 Third-Party Services – ParcelBuddy is not liable for third-party service acts, including airlines,

Payment Providers, or customs.

14.3 User Warranty – Users warrant lawful use and compliance with Terms.

15. LIMITATION OF LIABILITY; CAPS; REMEDIES

15.1 Liability Cap – Aggregate liability capped at total subscription fees paid in preceding 12 months

or INR [●], whichever is lower.

15.2 Excluded Damages – No liability for indirect, special, incidental, or consequential losses,

including loss of profit, opportunity, or reputation.

15.3 Non-excludable Liabilities – Liability for death or personal injury due to gross negligence or

willful misconduct is not excluded.

15.4 Exclusive Remedy – Repair, replacement, or refund in accordance with Annexure B.

16. INDEMNITY

16.1 User Indemnity – Users indemnify the App and the Company against claims, damages, losses,

costs (including legal fees) arising from:

● Violation of Terms

● Carriage of prohibited Goods

● Negligence, misrepresentation, or unlawful acts

● Disputes with other Users

The User shall indemnify and hold harmless the App and the Company and its officers, employees,

agents and affiliates against any and all claims, losses, damages, liabilities, costs and expenses

(including reasonable legal fees) arising out of or relating to: (a) User’s breach of these Terms; (b)

User’s violation of applicable law; (c) carriage or attempted carriage of prohibited Goods; (d) any

user-to-user dispute; or (e) User’s negligence or willful misconduct.

16.2 Procedure – Company will notify Users promptly; Users shall defend and settle at their cost, with

Company consent.

17. INSURANCE & RISK ALLOCATION

17.1 No Company Insurance – ParcelBuddy does not insure personal property or liabilities.

17.2 User Insurance Recommendation – Users are advised to maintain appropriate insurance for

Goods and travel risks.

17.3 Risk Transfer – Custody and risk of Goods remain with the responsible User at all times; the

Company bears no risk.

18. SUSPENSION, TERMINATION & CONSEQUENCES

18.1 Suspension – Company may suspend access for suspected breaches, fraud, safety concerns,

or legal process.

18.2 Termination – Accounts may be terminated for repeated or material violations without affecting

accrued rights.

18.3 Survival – Obligations for payments, indemnities, IP, data retention, and liability limitations

survive termination.

19. FORCE MAJEURE

19.1 Definition – Events beyond reasonable control: natural disasters, pandemics, strikes,

cyberattacks, government actions.

19.2 Effect – Performance delayed or excused; parties must make reasonable efforts to resume.

19.3 Termination Option – If force majeure persists >90 days, either party may terminate with written

notice.

20. GOVERNING LAW, DISPUTE RESOLUTION & JURISDICTION

20.1 Governing Law – Indian law, including Indian Contract Act, 1872; IT Act, 2000; DPDP Act, 2023;

DGCA and Customs regulations.

20.2 Pre-Litigation & ADR – Parties shall attempt good faith negotiation for 30 days. If unresolved,

mediation or arbitration under Arbitration & Conciliation Act, 1996.

20.3 Jurisdiction – Courts of Mohali, Punjab, India shall have exclusive jurisdiction

20.4 Management of Disputes Between Users - ParcelBuddy may at its sole discretion provide its

users with an online service for resolving disputes. This service is non-binding. ParcelBuddy is under

no obligation to seek to resolve disputes and this service is offered at ParcelBuddy’s sole discretion

and may be withdrawn at any time.

21. NOTICES & GRIEVANCE REDRESSAL

21.1 Notices – To Company: registered office or contact@parcelbuddys.com; To Users: registered

email or in-app messaging.

21.2 Grievance Procedure – Complaints under IT Rules or DPDP sent to Grievance Officer;

acknowledgement within 4 working days; resolution as per Annexure E.

21.3 Emergency Disclosure – Company may disclose User data in legal or emergency

circumstances.

22. MISCELLANEOUS

22.1 Assignment – Company may assign rights; Users may not without prior written consent.

22.2 Severability – Invalid provision does not affect the remainder of Terms.

22.3 Non-Waiver – Failure to enforce a right does not constitute waiver.

22.4 Third-Party Rights – No third-party beneficiaries unless expressly stated.

ANNEXURES

Annexure A – Privacy & Cookies Policy (Comprehensive DPDP & IT Rules Compliant)

1. Purpose & Applicability

This Privacy & Cookies Policy governs all personal data processed by ParcelBuddy through its mobile

and web platforms. It outlines the lawful basis, purpose of processing, user rights, retention, security,

and cookie usage as per the Digital Personal Data Protection Act, 2023, Information Technology

Act, 2000, and IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021.

2. Lawful Basis of Processing

ParcelBuddy processes personal data based on:

● User consent (collected through app forms and pop-ups);

● Contractual necessity for account creation, booking, and KYC;

● Legal obligations under KYC, AML, and tax laws;

● Legitimate interest for security, fraud detection, and analytics.

3. Categories of Data Collected and Processing of Information

● Identification Data: Name, contact details, ID proofs (Aadhaar, PAN, Passport).

● Transactional Data: Payment details, transaction IDs, invoices.

● Device & Log Data: IP address, device type, cookies, browser data, session time.

● Communication Data: Messages, emails, and feedback shared via the App.

● Location Data: Optional location access for route mapping and security verification.

We may collect and process the following categories of data concerning you, which may include

Personal Information and other information that, individually or combined, may uniquely identify you

("Identifiable Data"):

a. Identification and Verification Data: Documentation and associated details required for

registration or service access, including, but not limited to, your name, residential address

(including postal codes), date of birth, Passport, PAN card, AADHAR card, Driver’s License,

or any other government issues id.

b. Account Credentials: Your electronic mail address and password necessary for secure

access.

c. Contact Information: A mobile telephone number and email address.

d. Communications Record: A documented record of all correspondence and communications

exchanged between you and us.

e. Transactional History (Platform): A record of any bookings executed or advertisements

placed by you on or through the app.

f. Research Data: Your responses and feedback to any surveys, questionnaires, or similar

instruments utilized by us for research and analytical purposes.

g. Financial and Payment Data: Details pertaining to accounting or financial transactions,

including those executed via the app or other channels. This shall encompass, but not be

limited to, your credit card, debit card, UPI id or bank account details, and records of all Trips

(as defined in our Conditions) booked or offered via the app.

h. Usage and Access Details: Specific details concerning your visits to and interaction with the

app, including the resources and functionality you access.

i. Technical Support Data: Information required from you when reporting any issue or

malfunction encountered with the app.

j. Third-Party Data: Information concerning you that we may lawfully obtain or receive from

other third-party sources.

Voluntary Submission and Obligation - We shall only collect the aforementioned information when

you elect to provide it to us. You retain the right to withhold any Personal Information; however, such

withholding may preclude you from utilizing or accessing the entirety of the services offered by us.

Non-Voluntary Data Collection - Data is also aggregated without your active submission through the

application of various technologies and methodologies, such as Internet Protocol (IP) addresses and

cookies. These methodologies are designed not to collect or retain Personal Information.

Definition and Nature of IP Addresses - An IP address is a unique numerical identifier assigned to

your computing device by your Internet Service Provider (ISP) to enable Internet access. It is

generally regarded as non-personally identifiable information because, in the majority of instances, it

can only be traced back to your ISP or the organizational entity responsible for your internet access.

Utilization of IP Addresses - We utilize your IP address for essential technical functions, including,

but not limited to: diagnosing server-side issues, reporting aggregated operational metrics,

determining the most efficient connection route for your device, and the general administration and

improvement of the app.

4. Purpose of Collection

Data is collected and processed for:

● Account creation, verification & KYC compliance.

● Subscription, billing, and payment processing.

● Booking management between Travelers and Senders.

● Safety, fraud prevention, and dispute resolution.

● Improving app performance and user experience.

● Regulatory, tax, and legal compliance.

5. Data Sharing & Disclosure

Data may be shared with:

● KYC/AML providers, payment gateways, and hosting services;

● Analytics tools (e.g., Firebase, Google Analytics) for performance optimization;

● Regulatory or law enforcement authorities when legally mandated;

● Affiliates and contractors under strict confidentiality agreements.

ParcelBuddy does not sell, rent, or trade personal data to third parties for marketing.

6. Cookies Policy

Like nearly all websites, we use cookies in order to provide you with a more personalized service. We

are unable to operate all of the functionality of the site without using cookies.In compliance with

prevailing regulatory requirements, we are obligated to secure your consent for the processing of data

via cookies. Your confirmation and acceptance of our Terms and Conditions at the point of user

account registration shall constitute your full and informed consent to the use of all cookies detailed

herein. ParcelBuddy uses cookies and similar technologies to:

● Remember user preferences and login sessions;

● Improve functionality and speed;

● Measure traffic, performance, and analytics.

A cookie is a small file stored on your mobile device / computer that holds data about your online

activity but does not contain any personal information you submit to our app. We use cookies to track

your journey through our app so we can make improvements based on how people use it. Cookies

also keep you logged in to our services, helping us give you a better, more customized experience.

Our access to the cookie ends as soon as you close your browser. Your web browser is usually set to

accept cookies automatically, but you can change your advanced settings at any time if you prefer to

decline cookies.

Types of Cookies Used:

● Essential Cookies: Required for site operation and login security.

● Analytical Cookies: Track usage trends (via Google Analytics).

● Functional Cookies: Remember settings, preferences, and location.

● Advertising Cookies: (if applicable) used only with user consent.

Users can manage or delete cookies anytime via browser settings. Consent banners are displayed on

first visit as per DPDP consent requirements.

7. Data Retention & Storage

● Active account data is retained during account lifetime plus six (6) months post-deletion.

● KYC and transaction data retained for a minimum 5 years or as per statutory mandate.

● Backup data retained securely and purged in regular cycles.

8. Security Safeguards

ParcelBuddy implements:

● Data encryption (AES-256 standard) for all storage and transfer;

● Role-based access control and audit trails;

● Secure cloud infrastructure (ISO 27001 certified);

● Regular vulnerability assessments and penetration testing.

Absolute security cannot be guaranteed; however, best industry practices are followed.

This app may contain links and references to other websites. Please be aware that this Privacy Policy

does not apply to those websites. We cannot be responsible for the privacy policies and practices of

sites that are not operated by us, even if you access them via the app. We recommend that you check

the policy of each site you visit and contact its owner or operator if you have any concerns or

questions. In addition, if you came to this app via a third party site, we cannot be responsible for the

privacy policies and practices of the owners or operators of that third party site and recommend that

you check the policy of that third party site and contact its owner or operator if you have any concerns

or questions.

9. User Rights under DPDP Act

Users may exercise the following rights via contact@parcelbuddys.com:

● Right to access, confirm, and correct data;

● Right to withdraw consent;

● Right to erasure (subject to legal retention obligations);

● Right to grievance redressal and data portability where applicable.

Requests are acknowledged within 4 working days and resolved within 30 days as per DPDP

timelines.

10. Cross-Border Data Transfer

Data may be transferred to secure servers outside India for processing or storage with adequate

protection measures in line with the DPDP Act, 2023. We may also share information with other

equivalent national bodies, which may be located in countries worldwide. If you use the Site while you

are outside India, your information may be transferred outside India in order to provide you with those

services. By submitting your personal information to us you agree to the transfer, storing or

processing of your information within and outside India.

11. Breach Notification

In the event of a personal data breach, the Company will:

● Notify affected users and the Data Protection Board (if constituted);

● Undertake immediate remedial and containment steps;

● Maintain records of breach reports and actions taken.

12. Updates to this Policy

ParcelBuddy may update this Privacy & Cookies Policy from time to time. Revised versions will be

published on the App. Continued use after updates constitutes acceptance.